Payment Policy

Last Updated: 25th July 2026

At Root Weave, we are committed to providing a secure and seamless shopping experience. Please read our Payment Policy carefully before placing an order.

Accepted Payment Methods

We accept the following payment methods:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets (where available)
  • Cash on Delivery (COD) (if applicable)

All online payments are processed through secure and trusted payment gateways to ensure your information remains safe and encrypted.

Payment Confirmation

  • Orders are processed only after successful payment confirmation.
  • Once your payment is received, you will receive an order confirmation via email and/or SMS.
  • If you do not receive a confirmation within a reasonable time, please contact our customer support team.

Cash on Delivery (COD)

  • Cash on Delivery is available for selected locations within India.
  • Root Weave reserves the right to disable COD for certain pin codes, high-value orders, or based on previous order history.
  • Additional COD charges, if any, will be displayed during checkout.

Pricing

  • All prices displayed on our website are in Indian Rupees (INR).
  • Prices are inclusive of applicable taxes unless stated otherwise.
  • Shipping charges, if applicable, will be calculated and displayed at checkout before payment.

Payment Security

Your payment information is processed using industry-standard encryption through our authorised payment partners. Root Weave does not store your credit card, debit card, UPI PIN, or banking credentials on our servers.

Failed Transactions

If your payment fails but the amount has been debited from your account:

  • Please wait up to 24–48 hours, as banks usually reverse unsuccessful transactions automatically.
  • If the amount is not refunded within this period, please contact your bank or payment provider.
  • You may also reach out to our customer support with your transaction details for assistance.

Refunds

If an order is cancelled, returned, or approved for a refund in accordance with our Return & Refund Policy, the refund will be processed to the original payment method.

  • Online payments are generally refunded within 5–7 business days, depending on your bank or payment provider.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after receiving the required bank account details.