Refund policy
At Root Weave, we take great care in creating and delivering high-quality handcrafted Chikankari products. Your satisfaction is our priority.
Please read our refund and return policy carefully before placing an order.
Returns & Refund Eligibility
We accept returns or exchanges only in the following cases:
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The product received is damaged, defective, or incorrect.
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The product received is different from what was ordered.
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Any manufacturing defect is reported within the specified time period.
To be eligible for a return, the product must:
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Be unused, unworn, and in its original condition.
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Have original tags, packaging, and accessories intact.
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Be accompanied by proof of purchase/order details.
Return Request Timeline
Customers must raise a return request within 7 days of receiving the order.
Requests made after this period may not be accepted.
Non-Returnable Items
The following items cannot be returned or exchanged:
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Products damaged due to customer handling.
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Used, washed, altered, or worn products.
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Products without original packaging or tags.
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Sale, clearance, or specially discounted products.
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Customised or personalised orders.
Damaged or Incorrect Products
If your order arrives damaged or you receive an incorrect item:
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Please contact us within 48 hours of delivery.
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Share clear images/videos of the product and packaging.
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Our team will review the request and provide a resolution.
Once approved, we will arrange a replacement or issue a refund as applicable.
Refund Process
Once your return request is approved and the product is received and inspected, your refund will be processed.
Refunds will be issued to the original payment method used during purchase.
Please allow 5–7 business days for the refund amount to reflect in your account, depending on your bank/payment provider.
Shipping Charges
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Original shipping charges are non-refundable unless the product received was damaged, defective, or incorrect.
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Return shipping charges may be deducted from the refund amount unless the return is due to our mistake.
Cancellation Policy
Orders can be cancelled within 24 hours of placing the order.
Once the order has been processed or shipped, cancellation requests cannot be accepted.
Contact Us
For any return or refund-related queries, please contact us:
Email: rootweave26@gmail.com
We reserve the right to refuse returns that do not meet the conditions mentioned above.
